My flight was from Cluj napoca to London. When they checked my ticket on boarding gate they asked me to go to check my baggage sizes behind the desk. I went there checked it myself but nobody looked through me for a while.Even I looked and said sorry to get attention. So I went to bus which will take me to plane.After a few minutes a rude man came and asked me to come with him rudely.Everybody thought I am a criminal or something.I went back and he and other gate checkin officers looked me and said put my bag to size. Again I put it and again nobody looked.They all backed to their jobs. I waited there and finally I increased my voice to get attantion. They they thought with prejudice I dont want to pay for baggage.But all it was they dragged me from one point to another and gave me no attentions. I find it very ugly attidude and I would expect more friendly faces rather than who looked me like I am a criminal. I paid bloody 260 pound which is quite expensive for own. I dont care about money but I deserve more than this.

Me:
Hi. I was in the process of booking the flight online. Ive already passed all the stages, filled in bank card details and submitted my payment. Then your system returned error, saying it can not finalise the booking and payment hasnt been completed. I needed to start booking over again and the price per person was already 20EUR more. As a result my flight got 40EUR more expensive (increase from 206EUR to 246EUR).
I believe the problem was on Wizzair side, due to the online service not being able to process my reservation (eventhough the booking process was followed without interruptions or delays). The cost difference ive incurred should be reimbursed back to my account.
Please contact me as a matter of priority with resolution of this issue.

Wizz:
Thank you for contacting our Customer Relations Department.
I am sorry to hear about inconveniences you experienced due to occurred situation.
Let me please explain that when you select new flight, depending on the availability of the tickets, the system first will choose the tickets in exactly the same price. Should it happen they have already been sold out; the system selects the higher fare which is available at the moment.
If the price for new tickets is not exactly the same, or your previous tariff is no longer available, the system will choose the closest fare to the previous one, but the system restrictions do not allow selecting lower fare (GCC art. 6.4.2 (…) Should the new Total Fare be lower than the original, you will not be entitled to a refund, except for the amount of the lower taxes and charges.). Should the new fare be higher, any fare difference must be paid. (…).
However, I understand your standpoint by all means and I would like to meet your needs, but unfortunately, once you have bought a ticket in the then available tariff class, we are not able to obtain tickets with lower tariff for you. Please find the applicable section of General Conditions of Carriage below:
ARTICLE 3 – TARIFFS
3.1 We reserve the right to amend our Tariffs. Upon request you will be provided with
information on our Tariffs in our Call Centre.
3.2 Our employees, servants and agents are obliged to comply with our Tariffs.
We are obligated to act in accordance with the above mentioned Conditions and system restrictions are beyond our reach.
Hoping that this situation will not discourage you from availing yourself of our services, we look forward to welcome you on our boards on numerous occasions.

Me:
thank you for your answer. I dont believe we are on the same page. Youre telling me the system chooses the new price, should the one ive chosen be gone. Please explain me how is it for a customer oriented web service/model/system to work in a way that im not able to finish my purchase? Step by step:
I choose a destination;
Proceed with booking;
Proceed with filling in personal data;
Redirected to bank/payment page;
Fill in my bank card details;
Told that im not able to finish my purchase.
I believe that if ive selected a flight at a certain price and following the wizzair’s webpage instructions closely and finally proceeding with payment, the wizzair system should be holding the chosen flight tickets for me during the process of booking and bank payment. Otherwise the company is obliged to put a note, stating “the price you currently see is not guaranteed”.
Im indeed dissatisfied with the service and discouraged (myself and colleagues i related this information to) from further use of the company’s services.
I look forward to hearing from you.

Wizz:
Thank you for your reply.
Firstly, please note the appropriate part of General Conditions of Carriage that was quoted in the previous message and that claims clearly that Should the new Total Fare be lower than the original, you will not be entitled to a refund, except for the amount of the lower taxes and charges.). Should the new fare be higher, any fare difference must be paid. (…).
Let me also draw your attention to the following part which concludes clearly that we are not obliged to guarantee the un-changeability of the price and we reserve the right to amend our Tariffs.
ARTICLE 3 – TARIFFS
3.1 We reserve the right to amend our Tariffs. (…)
3.2 Our employees, servants and agents are obliged to comply with our Tariffs.
Regarding your statement about lack of information please, note the following: Upon request you will be provided with
information on our Tariffs in our Call Centre. (3.1)
Please, note that we are not able to guarantee that the new price will be the same in the situation when the process of payment was interrupted because we are not able to foreseen whether the customer would like to make his reservation again. Simultaneously, we are entitled to change the tariff class on higher when the tickets from the lower have already been sold out.
Based on the above, our standpoint remains unchanged.
Thank you for your understanding.

Group name: Wizz Air Steals Money

Best wishes,

Sand