It was a very bad weather in Skopje, it was better to go to Sofia than to crash land in Skopje.

i simply wanted to move my flight due to the circumstances – i was not allowed and my flight was cancelled. the website option was greyed out due to a technical error, therefore I phoned them.

I am not a person that will hold hate, even though they put me through so much, but Wizz Air this i promise you, I will carry on warning people not to use you at every opportunity I have. For me personally the sooner you close, the better, my worry is if this is how you treated me, how would you treat people in a real aircraft emergency, for me this is exactly why you should be closed. you have no idea how to treat people, your actions to me, even though not an emergency to you should of been handled differently and its this attitude you carry right across all departments of your company from customer service team to air flight attends, gate staff, baggage handlers, time and time again you have proved you can not operate professionally.

One day this shoddy way of doing business will cost lives.

Disgusting Company.

Just so everyone knows just how atrocious this company is, Wizz Air if your listening take note.

My cancellation was within the 3 hour time period given to cancel and the reason was because of a death, suddenly unexpected.
Wizz Air charged me again for another flight, there reason was because i did not cancel within the 3 hour period, which is total rubbish as i recorded the phone call i made to them, which is also logged with my phone company, which proves i made it within the 3 hour period.

This company is beyond doubt the worst ever and should not be trading if this is how you treat customers, there was no compassion in what was clearly an upsetting time, there was no work around from them, NOTHING, in fact I got additionally six months of a hell in the form of a legal battle with this company.

The bottom line is i won this long battle, which i knew i would as the facts of my case were correct, yet they claimed i was incorrect, this is what they put me through knowing my circumstances of losing someone.

If you want a reason not to us this company this is it, this is how they treat someone who has lost someone, do you think they will give a dam about you.

Even to this day i have not had an apology.

All this for to get an extra £200, Wizz Air – WHY?

I have ben battling with Wizz Air to get my flight fee back for over 6 months with the ECC – The European Consumer Centre based in the UK.

Honestly Wizz are the worst company I have ever dealt with, they have no consumer service skills what so ever, so rude and worst of all, they lie.

My case is very complex, but should not of been, it was a simple cancellation due to a unforeseen situation, Wizz Air totally screwed me, I ended having to pay for another flight.

I had been so polite with Wizz Air, yet this has no bearing on how you will get treated, let me make one thing clear they will treat you like crap.

To the present day and I have won my case thanks to the European Consumer Team and I stress to anyone wanting to get their money back to try this company, which is free.

I am glad of this website, i have never been put in a situation like this before, where i felt the necessity to warn other people of a company. Just do not use them please.

I don’t wish to spook nervous flyers but this is the first time in 1500 flights that this has happened to me. what I am really cross about is Wizzair’s attempt to avoid paying compensation under EU261/2004 for getting us to Luton on the same (mended) aircraft 5 hours late when the legislation is in force to pay after 3. i missed a day”s work and had to pay another day’s car park. These are the reasons the EU law exists and Wizzair alleging unexpected technical problems is irrelevant. They are still tech problems.

I understand a desire on Wizzair’s part to try and avoid paying out but the law is the law, just like if I am found driving under the influence of alcohol.

I suggest that if you have a choice, choose another carrier as Wizzair will enforce their rules on you with no wiggle room but will not abide by EU law. You have been warned!

(photos and video of HA-LPL, its sick engine and scared passengers available on request!)

It says: No online check in possible on this airport

but my friend with a same flight at the same time was able to do the online check in!

Do you know what should I to do?

In this case, however, I needed to change an aspect of the booking and so I emailed them via the contact form on the website. I got a reply the next working day, asking for documentation. I didn’t have exactly the documents they wanted, but I sent some similar scans back the same day with an explanation and the following day I received an email telling me the change would be made for free. Gobsmacked!

Now, this could just be luck, I suppose someone has to win the lottery each week. It could be that they’ve turned over a new leaf and are going to treat customers with generosity and efficiency (yeah, right…). But just in case it was something I did, here are my tips. I don’t promise they’ll work for anyone else, but they worked for me,

- Select the category on the website carefully. Some of them will redirect the email to the trash. The first email I sent got an auto-response which essentially said ‘we won’t read this’. So I changed category and got an auto-response which suggested they would read it.
- Keep the email as short as possible. If customer services have got 100 emails to deal with, which ones are they going to leave until last? The ones which rant and rave for 10 pages of irrelevant details.
- Quote their own terms and conditions to make it easy for them to do the right thing.
- Be polite, but clear about what you want them to do.
- If they request documents, send them asap and explain clearly what they are. I highlighted the relevant parts of the documents to make it as easy as possible for them to process.

Good luck. You’ll need it.