From Wikipedia:

Service Quality to be mentioned here?

The text about Service Quality is frequently deleted, by anonymous users (i.e. only an IP address available). The text however is fully in line with the Wikipedia standards. It is civil and neutral, respects all points of view, and is verifiable and factual.

This page to stimulate a discussion on the Service Quality text, for those who feel need for it. —Preceding unsigned comment added by Eugene9 (talk • contribs) 17:05, 12 July 2008 (UTC)

I do believe Service Quality should be mentioned! Probably the people deleting it has an interest which is in conflict with the public interest. Will re-add the articles they deleted. Servicemind (talk) 16:34, 8 April 2009 (UTC)

Wizz Air is well known in trying to curb their image, now Wikipedia is upsetting their balance.  Recently added to Wikipedia is a Criticisms section citing many of their now well established methods of conduct:

Criticism

Wizz Air has taken a fair amount of criticism since its inception over its quality of service and allegedly poor customer support. On August 17th, 2009 they filed an official complaint with the World Intellectual Property Organization over the domain Wizzairsucks.com which surfaced a few months earlier by a group of disgruntled customers. ^[21] Despite the efforts of Wizz Air and their legal team citing trademark infringement over the disputed domain, the case was decided in favor of the respondent(s) and the site remains. ^[22] On December 22nd, 2009 they were embroiled in a controversy over a story that circulated from Travel.ru ^[23] claiming they used police dogs and tear gas to forcibly remove several passengers from a canceled flight scheduled from London to Kiev. This was contested by Wizz Air claiming it was a PR attack perpetrated by angry customers of the flight. They released a police report corroborating their version of events which clearly made no mention of either tear gas or dogs being involved in the ordeal.^[24] However the story quickly circulated over the internet by disgruntled customers causing a PR problem.

How long until this too is erased?  See our legal section for more on WizzLegal’s attempts to kill wizzairsucks.com  Is this the price tradeoff for decent customer service?  How much in legal fees does Wizz Air pay?  Is a staff of moderators to edit wikipedia and other forums with positive and glowing feedback easier than basic customer service?

The panel reached its decision Oct. 1st and decided unanimously in favour of Wizzairsucks.com for its legal merits, as well as wit, candour, fortitude, and elegant style by the WIPO appointed panel of one.  The highly esteemed Mr. Sebastian Hughes of Australia, a country well known for its criminal origins, has ruled in favor of this fledgling hate rag, stating:

The Complainant [Wizzair] appears to have wholly missed the point of the Website in asserting that “there is no evidence to support the conclusion that the disputed domain name was registered for the purpose of a legitimate protest site”.

However it has been speculated by Wizz Legal that the case may have been tampered with in favour of the Respondent.  They cite several key witnesses that reported seeing the Leading Panelist and the Respondent breaking bread over a large tub of Vegemite.  They further allege that the Respondent provided the Vegemite as a means to buy the Panelist’s swing vote and mention his well documented weakness for the substance and its unavailability in the nether regions of Beijing Province.

After further saturation of the substance, slightly slurring his words, he went on to state that:

the use of the disputed domain name in respect of genuine and non-commercial criticism of the Complainant does not amount to bad faith registration and use…and the Complainant has failed to prove that the Respondent lacks rights or legitimate interests in the disputed domain name under paragraph 4(c)(iii) of the Policy. Accordingly, the Complainant has failed to satisfy the second limb under paragraph 4(a)(ii) of the Policy….the Panel is of the opinion that the use of the disputed domain name in respect of genuine and non-commercial criticism of the Complainant does not amount to bad faith registration and use. For all the foregoing reasons, the Complaint is denied, and the Panel declines to order transfer of the disputed domain name.

Basically, it proves what every unfortunate Wizzair customer already knows… that Wizzair does in fact suck.

Read all about our Legal Battle here: http://www.wizzairsucks.com/about/legal-battle/

Here is my story, in progress, as I am committed to do everything in my power to make it right!

To start off, I’d like to point out that this was our honeymoon flight, Cluj – Venice, to start off what should have been the beginning of our beautiful married life. I am a Platinum Star Alliance Member.

August 25th, 2009 10:30 AM: we got in a hurry at the CLJ airport, traffic and a new terminal barely visible made us get there 45 minutes before scheduled departure. Shock when we got to the check in desk, THERE WAS NO ONE THERE!!! Not a single person from WIZZ Air!!!

August 25th, 2009 10:32 AM: shocked and in disbelief, I rushed to the WIZZ ticketing counter to ask someone to get us boarding passes. Shock again, when the agent told us “tough luck”, grudgingly showing us a big sign that said that check in closes 40 min before departure. When I said there’s 43 minutes to departure and we have no luggage, he simply walked away….

August 25th, 2009 10:35 AM: frantically I called WIZZ Air Customer (or should I say lack of Customer) Service… for 60 EURO cents a minutes, I got to experience the worst customer service of my life!!! It ended in the lady agent slamming the phone in my face!!!!!! Ouch….

August 25th, 2009 10:38 AM: after paying about 3 EUROs to be abused over the phone, I realized that we might not make the flight… none of my desperate calls or my wife’s tears to the security desk, the ticketing agents or any person that seemed remotely official to call someone from WIZZ Air from the gate to give us our boarding passes had any luck…. We were being denied boarding this flight!!!!

August 25th, 2009 10:40 AM: back at the ticketing desk, I tried to see what flight accommodation they can provide us, considering that we have just been denied boarding our scheduled flight. Now comes the shock of all shocks, the mother of all surprises, when the agent told us that the next scheduled flight will be 2 days from now and we will be charged 120 EUROs for the both of us!!!! If we wanted to leave that day, there was only one option, to buy a new ticket and be re-routed through Germany. And we needed to be fast as the flight was leaving at 12:00 PM. By the way, the price for this was a whopping EUR 1,300!!!!!!!! Ouch, ouch….

My jaw dropped and I tried to explain that there are international regulations concerning denied boarding situations (didn’t knew at the time Regulation (EC) No 261/2004, but I am a frequent flyer and I know in the US all airlines are trying to accommodate passengers in their flights or code-share flights in situations like this.

August 25th, 2009 11:10 AM: we had no choice….. we paid the EUR 1,300 and got on board Lufthansa flight to Venice through Munich. Star Alliance partner Lufthansa had no issue checking us in 45 minutes before departure…..

So now, I’m left fighting WIZZ Air for some retribution for this “unpleasant situation” as they referred to it in their reply to my claim request. I’m planning on cancelling the credit card payment for the tickets, that covers about $250 and trying to recoup the rest through Regulation (EC) No 261/2004 either by suing them in small claims court in the US or reaching out to the Romanian authorities. If anyone has any experience as to what the best way would be to reach any civil authorities in Romania or Europe that would have a saying in this, please reply to my message.

Thanks for this website and I hope some of these stories and hopefully resolutions to issues presented here will help people be more informed before being trapped and screwed by WIZZ Air.

Dan

could someone please help me with numbers you have had luck with.

Thanks in advance