Dear Josef,

I would first like to apologize for casting aspersions toward yourself regarding your prospects for entrance to the kingdom of heaven in our latest poll.  This was childish and unfair.

That aside, I am still saddened by your reluctance to contact me directly, either personally or through various corporate vassals. To date I have only had indirect contact through your legal apparat and an ongoing Wikipedia edit/reedit freenzy.

I would like to suggest we cast aside our differences and attempt to form a more perfect union. Wizzairsucks has had its day, it has come and gone. It is true, we have become the defacto customer service for Wizzair, however, due to my own ineptness and lack of time, I am unable and unwilling to continue in my current capacity.

Let us stop the hate, simply.

I have spent these 9 months sitting alone in my room unable to find a decent budget airline to escape my European enclave. The death of Skyeurope deeply threatens my social prospects and I have had to curtail certain deviant liaisons of late.

I would like to suggest a truce.

1. Return the money to my parents for the two flights not taken from Dortmund <-> Lviv as well as compensation for the subsequent and forced overnight train journey
2. Write a simple (just short of heart wrenching) apology to them for their negative experience and ensuing plight
3. Apologize to me for the unnecessary domain arbitration
4. Compensation for the 1 week of work on the 96 page legal opus I was forced to prepare in my defense
5. (Optional) Sensitivity training for Dortmund employees to refrain from demeaning and all-in-compassing statements such as “This is Germany, this is not Eastern Europe… ” and “I don’t know [in italy, romania, czech republic] maybe they don’t know how to follow the [wizzair] rules”

If you agree to the preceding terms, I will throw down my arms… and retire Wizzairsucks onto the spike and oblivion of history.

So they were asking us to do further business with them after cancelling our initial flight and not even bothering to inform us.

Their customer services email address say they will take 30 days to reply. When I sent a letter with Subject “Full Refund Required” it was bounced back to me several hours later as spam ! When I then sent the exact same letter but changing the Subject line so it didn’t mention refund it got through, though I have as yet still not received a reply to the email.

This is immaterial though as I booked with a credit card and went through my bank to get a chargeback which has been successful.

Funnily enough the day after the money was returned to my bank account WizzAir phoned me and said they would refund me if I cancelled the chargeback ! I happily informed them that the money was already safely back in my account.

To anyone defending WizzAir, either because they are deluded enough to think this company is on a par with cheap flight airlines such as RyanAir or because thay are lucky enough to have had good experiences with WizzAir I can only encourage you to book with WizzAir and take the consequences. For everyone else, don’t touch WizzAir with a bargepole. They are a complete shambles and their customer service is non-existent and simply an excuse to rip you off at 65 pence per minute.