Wizzair Sucks » lies

Wizz Air allegedly upsets the Wikipedia neutrality balance.

admin — Tue, 12 Jan 2010 11:33:02 +0000

Frequent wikipedia deletions have sparked a recent discussion over Wizz Air’s Customer Service record.

From Wikipedia:

Service Quality to be mentioned here?

The text about Service Quality is frequently deleted, by anonymous users (i.e. only an IP address available). The text however is fully in line with the Wikipedia standards. It is civil and neutral, respects all points of view, and is verifiable and factual.

This page to stimulate a discussion on the Service Quality text, for those who feel need for it. —Preceding unsigned comment added by Eugene9 (talk • contribs) 17:05, 12 July 2008 (UTC)

I do believe Service Quality should be mentioned! Probably the people deleting it has an interest which is in conflict with the public interest. Will re-add the articles they deleted. Servicemind (talk) 16:34, 8 April 2009 (UTC)

Wizz Air is well known in trying to curb their image, now Wikipedia is upsetting their balance. Recently added to Wikipedia is a Criticisms section citing many of their now well established methods of conduct:

Criticism

Wizz Air has taken a fair amount of criticism since its inception over its quality of service and allegedly poor customer support. On August 17th, 2009 they filed an official complaint with the World Intellectual Property Organization over the domain Wizzairsucks.com which surfaced a few months earlier by a group of disgruntled customers. ^[21] Despite the efforts of Wizz Air and their legal team citing trademark infringement over the disputed domain, the case was decided in favor of the respondent(s) and the site remains. ^[22] On December 22nd, 2009 they were embroiled in a controversy over a story that circulated from Travel.ru ^[23] claiming they used police dogs and tear gas to forcibly remove several passengers from a canceled flight scheduled from London to Kiev. This was contested by Wizz Air claiming it was a PR attack perpetrated by angry customers of the flight. They released a police report corroborating their version of events which clearly made no mention of either tear gas or dogs being involved in the ordeal.^[24] However the story quickly circulated over the internet by disgruntled customers causing a PR problem.

How long until this too is erased? See our legal section for more on WizzLegal’s attempts to kill wizzairsucks.com Is this the price tradeoff for decent customer service? How much in legal fees does Wizz Air pay? Is a staff of moderators to edit wikipedia and other forums with positive and glowing feedback easier than basic customer service?

Lies, lies, and more lies

admin — Mon, 08 Jun 2009 12:38:33 +0000

The return leg of out return trip to Lviv was cancelled by Wizz Air. They didn’t inform of of the cancellation at any point, we found out via contacts in Ukraine. We found out that the whole Luton-Lviv route was being cancelled from May, which would have left us stranded in Lviv. They did confirm the cancellation when we phoned them at 65p per minute cost to ourselves. They informed us that we could fly home from Kiev at no extra cost. However when we had finally sorted out the best way to get to Kiev and rang them again they then said they had been wrong and that we would need to pay extra to book the flight from Kiev and claim a partial refund for the return leg cancellation from Lviv.

So they were asking us to do further business with them after cancelling our initial flight and not even bothering to inform us.

Their customer services email address say they will take 30 days to reply. When I sent a letter with Subject “Full Refund Required” it was bounced back to me several hours later as spam ! When I then sent the exact same letter but changing the Subject line so it didn’t mention refund it got through, though I have as yet still not received a reply to the email.

This is immaterial though as I booked with a credit card and went through my bank to get a chargeback which has been successful.

Funnily enough the day after the money was returned to my bank account WizzAir phoned me and said they would refund me if I cancelled the chargeback ! I happily informed them that the money was already safely back in my account.

To anyone defending WizzAir, either because they are deluded enough to think this company is on a par with cheap flight airlines such as RyanAir or because thay are lucky enough to have had good experiences with WizzAir I can only encourage you to book with WizzAir and take the consequences. For everyone else, don’t touch WizzAir with a bargepole. They are a complete shambles and their customer service is non-existent and simply an excuse to rip you off at 65 pence per minute.

Wizz Air review by D Pattison

admin — Tue, 05 May 2009 10:46:18 +0000

Zagreb – London Luton. Passengers boarded with 20 minute delay. Passenger taken off the plane. One hour delay announced. After five hours two completely different information – call center operator no 1 – passengers will start boarding any minute, call center operator no 2 – flight is not cancelled, it is technically just delayed. Come back tomorrow morning at 5 am. Flight scheduled for 8.00 am. Wizzair did not organise hotel accommodation, transportation for passengers. Couple of small kids present – around 3 years old. No Wizzair representative at the airport. Airport Zagreb did not take over the initiative to help passengers. Wizzair does not have a phone number on their web page where passengers from Croatia can call. They had to contact their friends from UK – a friend has spent 150 GBP to find out latest information which was anyway a complete lie made by call center people, who can hardly speak English. A typical customer ignorance. The airplane took of at 4pm next day – with 24 hours delay. Wizzair manipulated the passengers, airport staff and simply has put on the same plane passengers from 2 different days.

Wizz Air review by B Zemljic

admin — Tue, 05 May 2009 10:46:18 +0000

Arrived at Wroclaw airport Friday 18th – flight to Luton cancelled. No Wizzair staff at airport. No explanation, no information. By the time we got seen, last flight to any London airport that day had left. Offered (if room) seats on Wizzair Monday, or pay 1800 (£450) for 2 tickets Ryanair to East Midlands that day. Took tickets and were assured would get refund from Wizzair. No offer of food, hotel, phone calls – as stated in their documentation. No warning of cancellation – again as stated. Got claim form from airport staff – but looking at details, only applied if we get a Wizzair flight – even though their Conditions of Carriage say that an alternative Low-cost carrier is acceptable.