From our forum: “My girlfriend from London had to visit me in Ukraine last Friday. The plane by Wizzair arrived late. They boarded passengers flying to Kyiv, but then decided it was better for them to fly to Poland, so they asked everybody to leave, though neither London nor Kyiv airports were closed! Many Ukrainian passengers refused to leave the plane, so they used police with dogs and tear gas to get them out!!! They didn’t have tickets till the end of the year and refused to pay for hotels. With such attitude I will not be surprised if they go bankrupt. I hope it happens very soon! Wizzair sucks!”

Wizzair cries foul… citing Travel.ru and Wizzairsucks.com as co-conspirators… (since the story broke on our forum citing an article on Travel.ru)

http://www.kyivpost.com/news/business/bus_general/detail/57056/print/

It is impossible to believe either tear gas or dogs were released onto a plane full of people.  Even if true, it says more about the police’s tactics than anything to do with the airline.  Wizz Air does suck, they have terrible customer service, dreadful colors and are more likely to issue legal demands than apologies or explanations.

That being said, they are not evil.  As the lead critic of Wizz Air we try to offer biased but true statements of malcontent with their service and have no room for false accusations.  We will be removing comments about this incident, unless those persons can substantiate their claims.

Wizz Air has enough problems without the need to conjure up new ones.

From Wikipedia:

Service Quality to be mentioned here?

The text about Service Quality is frequently deleted, by anonymous users (i.e. only an IP address available). The text however is fully in line with the Wikipedia standards. It is civil and neutral, respects all points of view, and is verifiable and factual.

This page to stimulate a discussion on the Service Quality text, for those who feel need for it. —Preceding unsigned comment added by Eugene9 (talk • contribs) 17:05, 12 July 2008 (UTC)

I do believe Service Quality should be mentioned! Probably the people deleting it has an interest which is in conflict with the public interest. Will re-add the articles they deleted. Servicemind (talk) 16:34, 8 April 2009 (UTC)

Wizz Air is well known in trying to curb their image, now Wikipedia is upsetting their balance.  Recently added to Wikipedia is a Criticisms section citing many of their now well established methods of conduct:

Criticism

Wizz Air has taken a fair amount of criticism since its inception over its quality of service and allegedly poor customer support. On August 17th, 2009 they filed an official complaint with the World Intellectual Property Organization over the domain Wizzairsucks.com which surfaced a few months earlier by a group of disgruntled customers. ^[21] Despite the efforts of Wizz Air and their legal team citing trademark infringement over the disputed domain, the case was decided in favor of the respondent(s) and the site remains. ^[22] On December 22nd, 2009 they were embroiled in a controversy over a story that circulated from Travel.ru ^[23] claiming they used police dogs and tear gas to forcibly remove several passengers from a canceled flight scheduled from London to Kiev. This was contested by Wizz Air claiming it was a PR attack perpetrated by angry customers of the flight. They released a police report corroborating their version of events which clearly made no mention of either tear gas or dogs being involved in the ordeal.^[24] However the story quickly circulated over the internet by disgruntled customers causing a PR problem.

How long until this too is erased?  See our legal section for more on WizzLegal’s attempts to kill wizzairsucks.com  Is this the price tradeoff for decent customer service?  How much in legal fees does Wizz Air pay?  Is a staff of moderators to edit wikipedia and other forums with positive and glowing feedback easier than basic customer service?