Delays

1. Should the departure of flights of 1500 kilometres or less be delayed by 2 hours or more and the departure of flights of more than 1500 kilometres be delayed by 3 hours or more you will be entitled to a refreshment/meal voucher to a value that is proportionate to the length of the delay

2. Should the delay exceed five hours, in addition to the refreshment/meal vouchers as mentioned before, you will be entitled to

a) receive a credit to the full value of your payment for the relevant sectors plus 20% of the fare paid. You can use this credit towards any Wizz Air flight within the next 1 year; or

b) cancel your reservation and receive reimbursement of the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights) re-book onto a return flight operated by Wizz Air or another low-cost airline on the same route to your first point of departure, at the earliest opportunity, subject to availability of seats.

We really don’t care about you

We will not provide the service mentioned in point 1 above in cases where it would cause further delay.

3. You are entitled to two free telephone calls or email/fax messages. Where it is not feasible for Wizz Air to provide you with these phone calls or messaging opportunities, we will reimburse you for the cost of two reasonable telephone calls on receipt of an itemised telephone bill.

4. Where the passenger incurs transfer and/or accommodation costs due to a long (overnight) delay of a flight, we will reimburse such costs to a reasonable amount, on receipt of the relevant invoices.

5. Should the delay be caused by force majeure we shall have no further liability to you.

We’re sorry but you don’t matter to us

Cancellations

6. Should we cancel your flight, you will be entitled to:

a) choose from the following options:

(i) cancel your reservation and reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. in case of connecting flights) re-book onto a return flight operated by Wizz Air or another low-cost airline on the same route to your first point of departure, at the earliest opportunity, subject to availability of seats;

or

(ii) cancel your reservation for the journey not made and re-book onto another flight operated by Wizz Air or another low-cost airline on the same route to your destination;

We have no concern for your well being or safety or final destination

or

(iii) cancel your reservation and receive a credit for the full value of your payment for the relevant sectors plus 20% of the fare paid. You can use this credit towards any Wizz Air flight within the next 1 year;

and

b) in the case of a re-booking, if the scheduled time of departure of your new flight is at least the day after the date of the cancelled flight, we will reimburse the cost of overnight expenses to a reasonable amount on receiving the receipts for such expenses. Please stay at a hotel of your choice; our handling agent will be able to recommend hotels in the area. You must obtain receipts for your hotel accommodation, breakfast and travel to and from the hotel;

and

c) two free telephone calls or email/fax messages (where it is not feasible for Wizz Air to provide you with these phone calls or messaging opportunities, we will reimburse you for the cost of two reasonable telephone calls on receipt of an itemised telephone bill);

and

We will only pay what little we must because of silly laws.

d) compensation of

(i) EUR 250 for flights of 1500 kilometres or less if the delay in arrival at your place of destination is more than two hours.

(ii) EUR 400 for flights between 1500 and 3500 kilometres if the delay in arrival at your place of destination is more than three hours.

(iii) If you are offered a new flight and the arrival time at your place of destination does not exceed the scheduled arrival time of your booked flight by 2 hours in case of flights of 1500 kilometres or less, or less than 3 hours in case of flight between 1500 and 3500 kilometres, the amount of compensation will be reduced by 50%.

7. The above compensation shall not be paid if you were informed about the cancellation:

a) two weeks before the scheduled time of departure (STD);

b) between two weeks and seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the scheduled time of departure and the arrival time is less than four hours after the scheduled time of arrival (STA);

c) less than seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the scheduled time of departure and the arrival time is less than two hours after the scheduled time of arrival.

8. If we are unable to inform you through the contact details provided in your reservation we will not pay you any compensation.

If we lose your bags, that’s your loss.

9. You will not be entitled to compensation if we cancel your flight due to reasons outside the control of Wizz Air (unavoidable extraordinary circumstances).

Upon the occurrence of any of the events set out in this section, except as otherwise provided in the Convention, in the applicable laws or the General Conditions of Carriage, the options outlined here are the sole remedies available to you, and we shall have no further liability to you.

10. Click here to download the list of National Enforcement Bodies responsible for passenger rights and their contact details.

You don’t matter.