Wizz Air review by D Pattison
// May 5th, 2009 // No Comments » // feed, frontpage
Zagreb – London Luton. Passengers boarded with 20 minute delay. Passenger taken off the plane. One hour delay announced. After five hours two completely different information – call center operator no 1 – passengers will start boarding any minute, call center operator no 2 – flight is not cancelled, it is technically just delayed. Come back tomorrow morning at 5 am. Flight scheduled for 8.00 am. Wizzair did not organise hotel accommodation, transportation for passengers. Couple of small kids present – around 3 years old. No Wizzair representative at the airport. Airport Zagreb did not take over the initiative to help passengers. Wizzair does not have a phone number on their web page where passengers from Croatia can call. They had to contact their friends from UK – a friend has spent 150 GBP to find out latest information which was anyway a complete lie made by call center people, who can hardly speak English. A typical customer ignorance. The airplane took of at 4pm next day – with 24 hours delay. Wizzair manipulated the passengers, airport staff and simply has put on the same plane passengers from 2 different days.
