Wizzair Sucks

Open letter to the Big Wizz C.E.O.

// August 3rd, 2009 // Uncategorized

Dear Josef,

In your auto-response to me on Apr. 8th 2009, you understated the matter a bit. You stated it could take up to 30 days to receive a response. It has now been nearly 5 months… we’re on the cusp of our 5 month anniversary together and I still have not heard a peep from you.

I am currently fighting you off my credit card which I was amazed recently because you did respond to them. You also exaggerated a little stating “services were provided as promised.” Admit it, that would be quite remarkable considering we didn’t board the flight. Please tell me, what were these services you provided? Maybe all along it was me owing you? Was it the expensive train ride for myself and my family that we were required to take after being stranded at an airport in Dortmund? Or the taxi ride you didn’t pay for to the first little plane ride you canceled the day before and moved 150km to another city?

You fibbed again, you rascal.

There are third world dictatorships that have more accountability than you. There’s some ironic marvelous beauty in that, you’ve got spunk! They accept the odd phone call, its a lot to ask I know. You don’t write. You don’t call. The least you could do is answer the phone or drop us an email occasionally.

It’s lonely being a customer sometimes.

I admit I myself am a bit of the jealous type. It bothers me that you’ll talk to Visa but not me. I suppose it’s your habit. Maybe you’re playing hard to get?

Anyway… if you do want to talk to me or anyone else for that matter, all our correspondence is being logged on wizzairsucks.com. Your cottage industry customer service soap box. Its even got t-shirts! Along with hundreds of other letters too! Check it out, you might learn something from your customers. Its amazing the feedback you can get from stranded passengers from all around the world!

Lets make this relationship work.