// August 18th, 2009 // No Comments » // Uncategorized
In the 5 months since Wizzairsucks began we have received no response from Wizzair. The reason for the site’s existence was also because of a lack of response from several former customers of Wizzair with their own complaints. These too have gone unanswered in the 5 months since the site started. However, today we received a clandestine email from our domain registrar Godaddy:
“We have received notification that a legal complaint on the domain name(s) has been filed through the World Intellectual Property Organization, http://www.wipo.int. Please contact domaindisputes@godaddy.com with any questions.”
Apparently Wizzair wishes to contest the Fair Use of the website’s name and quite possibly some of its content and our legal right to express it. More than likely they have lawyers that have already assessed it and have legally advised that laws unfortunately exist to protect just such a site against the likes of them, but they will try to intimidate all the same.
The travesty in all this is that like a neglected child, all we crave from this whole mess is a bit of attention. We were put to bed without our customer service and now we are upset. A slight customer service relationship, even a directional automated letter or two would have sufficed to satiate our appetites and might have prevented this site’s existence.
All they have proved so far is that:
A) Wizzair has no customer service whatsoever
B) They have no desire to create one
C) They do have lawyers
D) With those lawyers, instead of trying to fix that customer service gap, they will attack those all to willing to point it out
More importantly and despite their best efforts. Hundreds of their former customers also think they suck and have been willing to write comments and letters to back up their arguments and document their own experiences. In the past 5 months we have received 2,364 unique visitors and 6,419 page views from mostly the UK and Poland but also from Slovakia, Czech Republic, Hungary, Switzerland, France, Germany, Luxembourg, Spain, Portugal, Italy, Ireland, Russia, Belarus, Ukraine, Sweden, Finland, and Norway.
To Wizzair:
Instead of threatening your disenchanted customers and using the intimidation of your legal team, wouldn’t it be far better to concern yourself and direct your energies toward the realization that you do “suck” because a fair number of your customers think so? You may be immune to some amount of the suck factor because you hide behind your low prices, and they protect you. You may not have to compete in many of your markets. But as our little chart shows, when it comes to the suck factor, only in contrast to Ryanair do you suck less, and that little champion title fluctuates between the two of you on any given day.
In our 5 month existence we have managed to supplant you in the role of your own Customer Service, and what we have learned so far is this:
Given the $5 difference between you and Skyeurope or Easyjet you lose.
