Wizzair Sucks

Legal Threats Begin

// August 18th, 2009 // No Comments » // Uncategorized

In the 5 months since Wizzairsucks began we have received no response from Wizzair. The reason for the site’s existence was also because of a lack of response from several former customers of Wizzair with their own complaints. These too have gone unanswered in the 5 months since the site started. However, today we received a clandestine email from our domain registrar Godaddy:

“We have received notification that a legal complaint on the domain name(s) has been filed through the World Intellectual Property Organization, http://www.wipo.int. Please contact domaindisputes@godaddy.com with any questions.”

Apparently Wizzair wishes to contest the Fair Use of the website’s name and quite possibly some of its content and our legal right to express it. More than likely they have lawyers that have already assessed it and have legally advised that laws unfortunately exist to protect just such a site against the likes of them, but they will try to intimidate all the same.

The travesty in all this is that like a neglected child, all we crave from this whole mess is a bit of attention. We were put to bed without our customer service and now we are upset. A slight customer service relationship, even a directional automated letter or two would have sufficed to satiate our appetites and might have prevented this site’s existence.

All they have proved so far is that:

A) Wizzair has no customer service whatsoever
B) They have no desire to create one
C) They do have lawyers
D) With those lawyers, instead of trying to fix that customer service gap, they will attack those all to willing to point it out

More importantly and despite their best efforts. Hundreds of their former customers also think they suck and have been willing to write comments and letters to back up their arguments and document their own experiences. In the past 5 months we have received 2,364 unique visitors and 6,419 page views from mostly the UK and Poland but also from Slovakia, Czech Republic, Hungary, Switzerland, France, Germany, Luxembourg, Spain, Portugal, Italy, Ireland, Russia, Belarus, Ukraine, Sweden, Finland, and Norway.

To Wizzair:

Instead of threatening your disenchanted customers and using the intimidation of your legal team, wouldn’t it be far better to concern yourself and direct your energies toward the realization that you do “suck” because a fair number of your customers think so? You may be immune to some amount of the suck factor because you hide behind your low prices, and they protect you. You may not have to compete in many of your markets. But as our little chart shows, when it comes to the suck factor, only in contrast to Ryanair do you suck less, and that little champion title fluctuates between the two of you on any given day.

In our 5 month existence we have managed to supplant you in the role of your own Customer Service, and what we have learned so far is this:

Given the $5 difference between you and Skyeurope or Easyjet you lose.

Open letter to the Big Wizz C.E.O.

// August 3rd, 2009 // No Comments » // Uncategorized

Dear Josef,

In your auto-response to me on Apr. 8th 2009, you understated the matter a bit. You stated it could take up to 30 days to receive a response. It has now been nearly 5 months… we’re on the cusp of our 5 month anniversary together and I still have not heard a peep from you.

I am currently fighting you off my credit card which I was amazed recently because you did respond to them. You also exaggerated a little stating “services were provided as promised.” Admit it, that would be quite remarkable considering we didn’t board the flight. Please tell me, what were these services you provided? Maybe all along it was me owing you? Was it the expensive train ride for myself and my family that we were required to take after being stranded at an airport in Dortmund? Or the taxi ride you didn’t pay for to the first little plane ride you canceled the day before and moved 150km to another city?

You fibbed again, you rascal.

There are third world dictatorships that have more accountability than you. There’s some ironic marvelous beauty in that, you’ve got spunk! They accept the odd phone call, its a lot to ask I know. You don’t write. You don’t call. The least you could do is answer the phone or drop us an email occasionally.

It’s lonely being a customer sometimes.

I admit I myself am a bit of the jealous type. It bothers me that you’ll talk to Visa but not me. I suppose it’s your habit. Maybe you’re playing hard to get?

Anyway… if you do want to talk to me or anyone else for that matter, all our correspondence is being logged on wizzairsucks.com. Your cottage industry customer service soap box. Its even got t-shirts! Along with hundreds of other letters too! Check it out, you might learn something from your customers. Its amazing the feedback you can get from stranded passengers from all around the world!

Lets make this relationship work.

Uncontactable

// August 3rd, 2009 // 1 Comment » // Uncategorized

Hi…I have desperatly tried to get in contact with wizzair customer service. But all the numbers i have dialed(sweden, england, ireland)dont seem to work? no reply either to my mail.

could someone please help me with numbers you have had luck with.

Thanks in advance

Lies, lies, and more lies

// June 8th, 2009 // No Comments » // frontpage

The return leg of out return trip to Lviv was cancelled by Wizz Air. They didn’t inform of of the cancellation at any point, we found out via contacts in Ukraine. We found out that the whole Luton-Lviv route was being cancelled from May, which would have left us stranded in Lviv. They did confirm the cancellation when we phoned them at 65p per minute cost to ourselves. They informed us that we could fly home from Kiev at no extra cost. However when we had finally sorted out the best way to get to Kiev and rang them again they then said they had been wrong and that we would need to pay extra to book the flight from Kiev and claim a partial refund for the return leg cancellation from Lviv.

So they were asking us to do further business with them after cancelling our initial flight and not even bothering to inform us.

Their customer services email address say they will take 30 days to reply. When I sent a letter with Subject “Full Refund Required” it was bounced back to me several hours later as spam ! When I then sent the exact same letter but changing the Subject line so it didn’t mention refund it got through, though I have as yet still not received a reply to the email.

This is immaterial though as I booked with a credit card and went through my bank to get a chargeback which has been successful.

Funnily enough the day after the money was returned to my bank account WizzAir phoned me and said they would refund me if I cancelled the chargeback ! I happily informed them that the money was already safely back in my account.

To anyone defending WizzAir, either because they are deluded enough to think this company is on a par with cheap flight airlines such as RyanAir or because thay are lucky enough to have had good experiences with WizzAir I can only encourage you to book with WizzAir and take the consequences. For everyone else, don’t touch WizzAir with a bargepole. They are a complete shambles and their customer service is non-existent and simply an excuse to rip you off at 65 pence per minute.

WIZZ AIR review : 13 May 2009 : by S Engel

// May 14th, 2009 // No Comments » // frontpage

I advise you not to fly with this company. We had a multiple bad experience with Wizzair. Our flight from Budapest to Eindhoven had a 6 hour delay. We were given no information about the reason for the delay and me and my husband suspected a technical problem. According to wizzair regulation we were entitled to rebook for another flight. But when we tried that, we have found out that we have to pay the other tickets ourselves. After coming home I have tried to get my money back. The reply came after 2 months! And the money was sent via an account of some agency despite I have provided two accounts of our own to be repaid directly. I am still waiting to see if I will get any of my money back. Hope this comment would save someone losing time, money and nerves with Wizzair. For us it was definitely the first and the last time flying with Wizzair.

Unhappiness in Paris… left for dead.

// May 14th, 2009 // No Comments » // frontpage

Not for the first time, budget airline Wizzair has pissed on (happiness is a worn pun) its customers by canceling a flight and leaving them to fend for themselves for the night. Around 80 Hungarian passengers were left stranded at Beauvais Airport in the wastelands outside Paris last Wednesday after their flight was pulled due to some technical fault or other. The travelers were forced to stay the night but received only a food coupon worth €4.

Wizzair is a thief! by John

// May 5th, 2009 // No Comments » // Uncategorized

Wizz Air is a thief. A booked and paid ticket to Lviv for 17 May 2009 was cancelled by email 28 April. Not a word to explain why. No refund. No replacement flight. Mails to Customer Services bounce. Premium phone lines are not answered. Wizz means “Wizz your money”. Avoid at ALL cost!!

Wizz Air review by F Aeschlimann

// May 5th, 2009 // No Comments » // feed, frontpage

6 hours delay, flight re-routed to another country, damaged luggage and terrible treatment. No customer service – all my faxes and emails have never received an answer.

Wizz Air review by G Funnell

// May 5th, 2009 // No Comments » // feed, frontpage

I have flown twice with WizzAir and been pleasantly surprised. You have to pay everything onboard, seating is pot luck, but planes were new, clean and space was fair for a low cost airline. Staff was efficient and quite pleasant.

Wizz Air review by Tim Jones

// May 5th, 2009 // No Comments » // feed, frontpage

Luton to Budapest – just before check in for homeward journey from Budapest and after already rescheduled delay by 2.5 hours, flight cancelled, no explanation, no assistance of any kind, (Wizzair main offices are next door to airport), and left to own devices to get home as next day flight offered was already full. After paying out for another carrier to get us back to East Midlands airport, only option, then had to travel most of the night on coaches to get back to Luton to collect car. After several emails and fax and 2 calls to premium rate call centre we still have had no response of any kind. This flight was way back on Feb 18th. Our extra return costs worked out more than the whole weekend break. They seem to have no customer service level or skills at all, and it seems do not appear at all bothered. If things run to plan they are just there, but if things go wrong, beware.